Sophia Forero Jewels, 1218 Johnson Drive, Naperville, IL 60540

FAQs: WE BELIEVE, returns, and shipping

 

 

All our jewelry pieces are handmade and reflect the individuality of the hand-chosen stones. No two pieces will be exactly alike as the stones may differ slightly in size, texture or shape.

Please be aware that we do have policies in place for returns and layaway.

for the life of the piece, we pledge to:

  • Address any imperfection in design, materials, or workmanship
  • Resizing

We also help (for a minimal fee), but do not cover:

  • Wear and tear
  • Bent or missing prongs
  • Discoloration from outside agents
  • Bent/misshapen bands
  • Loss of a stone/pearl/backing
  • Broken clasps or missing links
  • Repairs or maintenance done outside the original seller
  • Theft
  • Transfer of ownership

In case of return:

All sales are final. SFD will issue a credit for merchandise in exchange. We do include custom jewelry for the credit amount as well as inventory pieces. All enquiries may be made to info@sophiaforero.com.

Repairs: Please send your piece that needs tender loving care to: Sophia Forero Designs, 1218 Johnson Drive, Naperville, IL, 60540 via USPS, UPS, or FedEx, with a tracking number. Once sent, drop an email to info@sophiaforero.com so we will be sure to look for your package.

We ALSO fix jewels for you, from fine to designer, to that piece you love but has somehow broken. Come on in to our Feel Beautiful Gallery in Burr Ridge, OR drop us a line!

Layaway is an option for our Sophanistas: we will hold merchandise for 30 days from request, with 20% down of the total sale. At the expiration of 30 days, full payment is due or pieces are reintroduced to inventory, with the initial down payment available for credit for future purchases, but no tender will be returned by SFD. Layaway pieces are not available for exchange once put on an agreed purchase plan.

Custom work: We ADORE creating for you and only you. If alterations are requested to a finished piece or to a custom item after the design process is complete and approval has been given, we will work with you to try to realize your vision. A minimum $100 re-design fee, labor and any incurring additional materials costs will be charged.

Shipping guidelines:

Within 24 hours: We at SFD want you to FEEL BEAUTIFUL as soon as possible after your purchase! Our pledge to you is that we will ship within one day of your visit to our online store, so the jewels come to your door quickly. If we do have to procure materials, we will email you within the first 24 yours. Look for our deep pink package!

In case of out of stock pieces: we love pampering our Sophanistas, and highly value communication with you. If for some reason a piece is not available to ship within the 24 hours of initial purchase, we will communicate with you right away to explain our time frame- as each piece is made by hand, we may need an extra day to create OR we may have to gather elements to complete the piece. We pride ourselves on only showing work on our site that is available within our shipping pledge of 24 hours, so out of stock situations are rare. 

 

Information Collection, Use, and Sharing:
At Sophia Forero Design, we have a huge respect for your privacy. Third parties may place cookies on your browser for targeted advertising, analytical and/or measurement purposes. Information collected may include IP addresses, cookie identifiers, website activity and non-tracking technologies.

Collection of Data:
Our site uses technologies of third-party to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:

  • measure and analyze traffic and browsing activity on our site(s);
  • show advertisements for our products and/or services to you on third-party sites;
  • measure and analyze the performance of our advertising campaigns; 

Opting-Out 
Our partners [such as NextRoll] may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can opt out here to decline the collection and use of information for the purpose of serving you interest based advertising.

Here are other ways in which to control your data:

  1. Web Browser: You can opt-out of receiving interest-based ads served by us or on our behalf by clicking on the blue icon that typically appears in the corner of the ads we serve and following the instructions provided.
  2. Cross Device Opt- Out: In some cases, we may link multiple browsers or devices to you. If you opt-out on a browser or device and we have additional devices or browsers linked to you, we will extend your opt-out decision to any other linked browsers and devices. Since we only link users across browsers and devices in certain conditions, there may be cases where you are still being tracked in a different browser or device we have not linked, and where we are treating you as a different user.
  3. Mobile Device Opt-Out: To opt-out of receiving interest-based ads that are based on your behavior across different mobile applications, please follow instructions for iOS and Android devices:
    1. iOS 7 or Higher: Go to your Settings > Select Privacy > Select Advertising > Enable the “Limit Ad Tracking” setting
    2. For Android devices with OS 2.2 or higher and Google Play Services version 4.0 or higher: Open your Google Settings app > Select Ads > Enable “Opt out of interest-based advertising”.

California Residents
For California residents, please refer to California Residents section of NextRoll’s Service Privacy Notice. For more information about this disclosure, please see this article.

European Residents
For European residents, Sophia Forero Design uses NextRoll services to provide Retargeting and/or Prospecting ads to current and potential customers. Any personal data collected may be shared with NextRoll to facilitate these services.