We at Sophia Forero Designs want you to be completely satisfied with your purchase. Our motto is FEEL BEAUTIFUL, and we mean it.
All our jewelry pieces are handmade and reflect the individuality of the hand-chosen stones. No two pieces will be exactly alike as the stones may differ slightly in size, texture or shape.
Please be aware that we do have policies in place for returns and layaway.
In case of return:
All sales are final. Returns only accepted within 14 days of delivery with authorization by email through firstname.lastname@example.org. SFD charges a 20% restocking fee, and will issue a credit only for merchandise in exchange.
Layaway is an option for our Sophanistas: we will hold merchandise for 30 days from request, with 20% down of the total sale. At the expiration of 30 days, full payment is due or pieces are reintroduced to inventory, with the initial down payment available for credit for future purchases, but no tender will be returned by SFD. Layaway pieces are not available for exchange once put on an agreed purchase plan.
Custom work: We ADORE creating for you and only you. If alterations are requested to a finished piece or to a custom item after the design process is complete and approval has been given, we will work with you to try to realize your vision. A minimum $100 re-design fee, labor and any incurring additional materials costs will be charged.